Diamond Class Pole and Fitness Studio – Terms & Conditions and Class Cancellation Policy
0.1 Student Registration Form and health information.
When signing up to classes at Diamond Class Pole and Fitness Studio, all students are required to register as a student member, plus read and agree to our terms and conditions. Registration will require you to fill out your contact information, emergency contact, plus honestly answer if you have any medical conditions that could affect your ability to do our classes safely. All information you provide will be kept private/confidential from the public and only viewable by relevant staff/ instructors.
Please note that If you suffer from a chronic illness, disease or disability you will be required to provide a written and signed letter from a health care professional stating you are fit for the physical activity you are undertaking at Diamond Class Pole and Fitness Studio before being able to participate.
If any health condition arises after providing us with the initial information, you are required to let your instructor and/or staff member at reception know and may be asked to provide a health care professionals clearance letter to clear you to participate in Diamond Class Pole and Fitness Studio classes.
0.2. REFER A FRIEND – REFERRAL SYSTEM
Any current student can refer friends and receive $20 credit to use on anything at Diamond Class per friend who books into an 8 wk Beginner level membership using their name as referee ANDDD they also get $20 credit for giving the students name for recommending them!
Students can refer as many times as they like !
The new student being referred only needs to have not attended the studio before, or at least in the previous 6 months and must contact the studio with the student referee’s name prior or on the day of booking their 8 wk Beginner Membership for the offer to be valid.
The referral credits can be used in conjunction with any other special offer at the studio unless specified otherwise.
- TYPES OF MEMBERSHIPS AND PAY TERMS
1.1 CASUAL CLASS PASS MEMBERSHIPS
We offer Casual Class pass memberships which enable you to purchase introductory , one or multiple casual class pass memberships at a special reduced rate in comparison to paying class by class.
All casual pass memberships are valid for 2 months from the date they are purchased and can cross between terms.
1.2 Pay Terms and Conditions (Casual class pass memberships): Full payment is due when purchasing any casual membership and before being able to attend casual classes. No Extensions, Refunds or Transfers: There are no extensions on the expiry date of casual passes. Casual passes are strictly non refundable/transferable.
1.3 LEVEL COURSE MEMBERSHIPS:
Our level course memberships consist of specific 8 week course of classes at specific levels, e.g. beginner, intermediate prep, intermediate levels, advanced and so on
1.4 Attendance: When purchasing a level course membership at Diamond Class you are paying for one of the limited spots to be open for you regardless of if you turn up or not in the 8 x classes. We don’t want you to waste them so please choose your classes/courses carefully. You will be required to pay for your level course membership whether you turn up or not, however you won’t be wanting to miss them!
1.5 Know you will be missing classes before booking: If you can let us know when booking your course/s any dates you know you will have to miss, we can issue you with up to 3 x catch up casual Pole Tricks classes or Practice Sessions (1 per class you will be missing). You must let us know when booking as after this time, the only way to receive a catch up class is if you are unwell and can provide reception with a doctors certificate covering you for not being able to attend on the date of the class.
1.6 Pay terms and conditions (Level Course Memberships) – Full payment is due to book in and before your commencement of the first class. You will not be able to attend the first class if you haven’t paid your course fee in full or been signed up to a pay plan – see below. Strictly no refunds/transfers: Please be aware that we have a strict no refunds/transfers policy so please pick your classes/courses carefully.
1.7 50% OFF 2nd COURSE MEMBERSHIP OFFER: 2nd level course membership within the same term 50% off deal – This offer is for a level course membership purchased to attend within the same term as your primary one. Not valid with any other special offer.
1.8 Pay Terms and Conditions (2nd Course membership offer) – Payment due in full prior to attending. No catch up passes available for this special offer. Strictly no refunds/transfers: Please be aware that we have a strict no refunds/transfers policy so please pick your classes/courses carefully.
1.9 SPECIAL WORKSHOPS
Full terms and conditions will be advertised when workshops are announced. Pay Terms and Conditions – Payment due in full to book in and prior to attendance. Strictly no refunds/transfers: Please be aware that we have a strict no refunds/transfers policy so please pick your workshop carefully
- PAY PLANS AND OVERDUE PAYMENTS
2.1 Payment Plan: Payment plans for paying past the due dates incur an automatic $20 pay plan fee – A pay plan allows you 4 x extra weeks to pay your remaining balance. If you fall late with your pay plan payment you will not be able to attend your course level classes until you have paid your course level membership fee and payplan fee in full.
2.2 Overdue Payments: If you fall over due with any payments you will automatically be placed on a payment plan which will incur an extra $20 account keeping fee. If the payment plan falls over due, your account will be automatically sent to debt collectors. We don’t want that and we know you don’t either so please pay on time
2.3 Pre pay plans to pay weekly in Advance : A great option to manage your membership payments by paying in advance. Students/members can add ‘deposits’ to their accounts of any value to apply to memberships at their leisure.
- WORKSHOPS AND FUNCTIONS
Workshops are offered regularly at the studio and full payment must be made prior to workshop commencement. Our strict no refund/transfer policy applies to workshops too so please choose carefully.
3.2 Private Classes
Private classes are available with all instructors at the studio subject to availability for all classes. When booking a private class, full payment is due when booking. Our strict no refund/transfer policy applies to privates too so please book carefully as your booked instructor will have booked out that time for you regardless if you use it or not and we can’t leave them hanging without paying them!
3.3 Functions – Hens parties – Birthday parties etc.
The studio offers a range of workshops, function room hire packages for functions. To book you must pay a non-refundable $150 deposit with all details to be confirmed 1 week prior and remaining balance of the Function to be paid in full at this time also.
- HOW TO CANCEL – NOTICE OF CANCELLATION/NON ATTENDANCE
To cancel your class booking membership or workshop please call Diamond Class Pole and Fitness Studio on 0439481959 and speak to the receptionist on duty during reception hours.
4.1 CASUAL CLASSES/CASUAL CLASS PASS MEMBERSHIPS – A minimum of 48 hours notice is required to cancel a Casual Class. The Class fee is not refundable, but with the required notice, this can be transferred to another casual class. If you give us less than 48 hours notice of cancellation, your class fee is not refundable or transferable under any circumstances and if you have a casual pass it will still be marked.
4.2 Courses – A minimum of 7 days notice prior to the start date of the course is required to cancel your participation in a course. If you give us the required notice we will refund your course fee less the initial booking fee of 50% . If you give us less than 7 days notice prior to the start date of the course, there is no refund of transfer on the full course fee.
4.3 Can you get a catch up class? – PLEASE NOTE: Any catch up classes issued must be used within the same term they are issued unless a doctor’s certificate states you are unable to attend for the entire duration of the remainder of term. In this case we need you to contact us at reception and let us know prior to the end of term so we can make an extension and we will need you to supply the doctor’s certificate to reception covering you for this time to issue the classes.
4.4 Going on Holiday or have something important coming up that will have you missing a class? If you are unable to make any of the classes in your course and let us know prior or when booking we can offer you up to 3 maximum Casual passes to ‘pole tricks’ or ‘practice sesh’ to catch up. We must be notified to record the dates prior to or when you are booking. If you let us know after this time we cannot issue you with any catch up classes.
4.5 Missing level course classes: If you miss any classes once the course has commenced we require a doctors certificate to issue you with a makeup casual class. If you cannot produce a doctor’s certificate you will not be issued with any make-up classes and the classes you miss will not be refunded/transferable in any way. Not that you would want to miss classes and we would miss you if you didn’t show up! With a doctors certificate it must cover you for the classes missed and you can get issued up to a maximum 3 x Pole Tricks or open training casual classes to use within the same term.
4.6 You can still attend if unable to participate! You may have hurt a finger or twisted your ankle in those regular people shoes out on the weekend or something more serious! This doesn’t mean you have to miss classes. As long as you are able to get to the studio you can sit in and see what you will need to catch up on. Your classmates will want to see you and the last thing we want is the thought of you sitting at home sad that you aren’t at pole. Usually there are alternate exercises we can get you to do if one part of your body is out of action anyhow. For example, if you are unable to use a hand we can have you working on your grip on the other side, or training your flexibility etc.
4.7 You’re a Mum and you can’t get a sitter or your child is sick – We try to help Mums as much as possible and realise it can be difficult with little ones sometimes. We can’t offer catch up classes for not being able to get a sitter, but if your little one is sick and you can provide reception with a doctors certificate covering you for the class/classes missed, we can offer you up to 3 maximum casual pole tricks classes. If you really have to miss a class, you can book and pay for a Pole Tricks casual class if you need some catching up or book a private lesson.
4.8 You’re a student and you have to cram for exams or have a school event – Did you know that exercise makes you more efficient at study and more able to retain information? We can’t offer you catch up classes for this reason sorry. Catch up classes are reserved for illness only so please plan ahead! If you really have to miss a class, you can book and pay for a Pole Tricks casual class if you need some catching up or book a private lesson with your instructor.
4.9 You have a family event, a friend’s birthday, work or other event that was unexpected – Just as you wouldn’t expect your instructor to skip out on class due to an unexpected event other than illness we don’t expect you to. We want you to be at every class in the course you have booked into, but if it really isn’t possible we can’t offer you catch ups for this, however you can book and pay for a Pole Tricks casual class if you need some catching up or book a private lesson with your instructor.
4.91 Missed your bus, car broke down or your lift wasn’t available – We know this sucks however we can’t issue you with any catch up classes in these circumstances. If you really have to miss a class, you can book and pay for a Pole Tricks casual class if you need some catching up or book a private lesson with your instructor.
4.92 Death of someone close – mental or physical illness – these are all things that can happen unexpectedly and stop you in your tracks. For serious reasons like these a doctor will issue you with a certificate that as long as covers you for the dates of your missed classes, we can offer you up to 3 x catch up Pole Tricks casual classes. When you are ready try and come back as soon as you can as there is nowhere more happy than at Diamond Class and pole dancing with us is very therapeutic.
PLEASE NOTE: Any catch up classes issued must be used within the same term they are supplied unless a doctor’s certificate states you are unable to attend still. In this case we need you to contact us at reception and let us know prior to the end of term so we can make an extension and we will need you to supply the Doctor’s certificate to reception to issue the classes.
- PRIVATE CLASSES
A minimum of 24 hours notice is required to cancel a private class. You will be refunded the class fee minus the deposit which can only be transferred to another class. If you give less than the required 24 hours notice your deposit is non-transferable/refundable under any circumstances.
A minimum of 7 days notice is required to cancel your function. If you give us the required 7 days notice you will be refunded your function fee minus the $150 deposit which may be transferred to another date for a function only and is subject to availability. If you give us less than the required 7 days notice of cancellation you will not be refunded and your $150 deposit will be your cancellation fee with no option to transfer.
- STUDIO RULES Diamond Class Pole and Fitness Studio is proud to be known as a super positive, professional, drama free amazing community of Pole Dancers. We have some solid rules in place that keep it this way and we reserve the right to give warning to and/or to ban anyone that breaks our studio rules and negatively affects the business and people within it. It’s super easy to follow the rules, but in order to know the studio rules, you need to know what they are first. Please see below
7.1 – No phones: No phone calls/texting/social media in class – this is super distracting and may have you and/or others miss safety and other instructions. Please pop your phones on silent too as to not interrupt class.
7.2 – No videoing without permission: Classes/Instruction not to be videoed please. These are Diamond Class property. Your instructor may give you permission to video moves/choreo without instruction for your personal use.
7.3 – Food and Drink: No food permitted in the studio rooms during classes please and only cold drinks. No hot or smelly food in reception please for the comfort of everyone.
7.4 – Students don’t teach students or teach to outsiders: This is a BIG no no and very dangerous too! Diamond Class instructors go through intensive accredited Diamond Class instructor training which is very different to learning as a student. Just because you can perform a move, doesn’t mean it qualifies you to be able to teach it correctly or safely. As much as you may want to help someone, please refrain from trying to teach them as you will become a liability in class and you certainly don’t want to be responsible for someone injuring themselves! Teaching or on-teaching pole in the Hobart area within a 2 hour radius is also not tolerated as a student at Diamond Class. Please bring anyone that is wanting to learn to Diamond Class and increase our sparkly community as well as making sure they are learning safely from our qualified instructors.
7.5 – Listen to your instructor: Please listen to and follow your instructor’s instructions always. This is for your safety and progression as well as others.
7.6 – Don’t attempt moves you haven’t been taught yet – This is very unsafe! You might see a move that appears easy and at your level but it may well be very dangerous, without you realising, to attempt without professional instruction. This is why you are doing classes at Diamond Class after all! We know you will be excited to learn new things and that’s what we are here for so please ask your instructor and get the proper instruction first. Pole Tricks Casual class is the class to ask your instructor to teach you new things not taught in your level or private lessons.
7.7 – Zero drugs/alcohol tolerance – Please leave the partying till after class! Drugs and alcohol on the premises will not be tolerated nor will it be if you turn up to class affected. You will be asked to sit out of class or asked to leave for your own safety. Please don’t become a liability to your instructor and who wants to be affected by drugs/alcohol while poling anyhow.. it reduces your response, coordination and strength ability as does being hungover. Anyone found dealing or giving out illegal substances at the studio will be instantly permanently banned without refund. This includes personal prescription drugs.
7.8 – Negative drama is not tolerated – Includes rudeness, tantrums, bullying or being negatively disruptive. Obviously theft and/or damage to property is also not tolerated. This behaviour may result in being removed from the studio and/or banned permanently. Nobody wants this behaviour!
7.9 HAVE FUN – This is the biggest rule :p Although all the above is quite serious, we don’t expect anyone to break the rules, although we still must set them. For the continued happiness, positivity and fun for everyone at Diamond Class we enforce these rules.
ADDITIONAL INFORMATION Diamond Class Pole and Fitness Studio reserves the right to change these Terms and Conditions + Cancellation Policy at any time and will post an updated version of this policy on the website www.dcpolefitness.com.au
8 INTELLECTUAL PROPERTY
Diamond Class Pole & Fitness Studio owns intellectual property linked directly or indirectly to its registered brand. The works of authorship contained and produced at this studio, including but not limited to all choreography, design, costuming and images, are owned, except as otherwise expressly stated, by Diamond Class Pole & Fitness Studio and may not be copied, reproduced, transmitted, displayed, performed, taught, rented, sub licensed altered, stored for subsequent use or otherwise used in whole or in part in any manner without the prior written consent of Diamond Class Pole & Fitness Studio. By becoming a student at Diamond Class Pole and Fitness Studio, you acknowledge and agree that this content is proprietary and belongs exclusively to the Diamond Class Pole & Fitness Studio. Moreover, Diamond Class Pole & Fitness Studio is a trademark. All other featured brands and logos are service/trademarks of their respective owners. These materials are protected by intellectual property and other laws. You agree not to modify, copy, create derivative works of or to otherwise permit any party to, attempt to appropriate the Company’s intellectual property rights.
9 CHILDREN – AGE RESTRICTIONS – PARENT OR GUARDIAN ATTENDANCE
9.1 – 12 – 16 year olds – Parents invited to attend initial class only – For all our timetable classes and courses we have a 12 years old + attendance policy. If a student is between 12 and 16 years old, we do invite one only of a parent/guardian to attend the very first initial class to make sure they are happy with their child’s continued attendance at Diamond Class. This is the only time we can have a parent/guardian attend to watch a class. Other than the initial class we do not allow anyone to come and watch as it can make students uncomfortable. Parents/guardians are welcome to wait in our reception area during classes if they wish.
9.2 Private sessions for under 12 years – Parents/Guardians may book private classes to attend with Children under 12 years who want to do our classes. We have to stress that if it becomes evident that the child is unable to follow the instruction from their instructor, we cannot continue the class or any further classes with them until they are 12 years old + and able to follow instruction. This is for their own safety.
9.3 We do not have the facilities to look after or be responsible for children – We understand it can be difficult for some parents that want to do our classes/courses to organise sitters for their young ones. Unfortunately, we cannot allow children to sit in on classes/courses as it can be disruptive to classes and dangerous for any children that may wander with access to our equipment. An exception to this rule is if the parent/guardian has booked a ‘private session’ and can have the child close by at all times, taking full responsibility for them and also being able to fully take in all instruction for their own safety. If a child starts wandering around, we have heavy and dangerous equipment that can potentially cause children harm or even death. If it becomes evident that a child is either being too disruptive to the class or starts to wander we have to cancel the class there and then and cannot continue classes/courses until the child has reached 12 years + and can follow all instructions. We hope you can understand this is for safety reasons.
9.4 We cannot have children left in reception without a parent/guardian. Children under 12 years old cannot be left in our reception area without a responsible parent/guardian. Our front doors lead onto a public and busy street and our staff can not watch or be responsible for anyone that wanders out. Our policy is strictly no children left unattended by a responsible parent guardian for their own safety.
- FORCED TEMPORARY CLOSURE – PANDEMIC OR OTHER CIRCUMSTANCE OUT OF OUR CONTROL – In any event that Diamond Class is forced to close for a period of time, all memberships/bookings will be paused until the studio is able to re-open and resume classes at which time all memberships will continue and be honoured onward from the time or re-open. No refunds/extra extensions will be available.
10.1 LOCKDOWN – STUCK IN BORDER CLOSURE – The studio will pause your membership/s if you supply reception ‘proof or forced lockdown/being stuck due to border closure – As soon as this situation is remedied, your membership will resume from that date. No refunds/extra extensions will be available.
A sparkly agreement between Diamond Class Pole and Fitness Studio and YOU the student. – By signing up as a student at Diamond Class, you acknowledge and agree to our terms/conditions and cancellation policies. In return Diamond Class will continue to bring you the best in pole dance teachings, workshops, events, community and more with our professional encouraging, safe, motivating and friendly instructio WWW.DCPOLEFITNESS.COM.AU